Have you ever heard someone say, “I am responsible for what I said but I am not responsible for what you understand.”?
For a leader to say that is utterly irresponsible. Leaders first ability should be able to communicate their purpose clearly.
This brings us to the topic of Clarifying and Verifying. Leaders do not shed their responsibility after they communicate. They need to go further and clarify their expectations of their followers. Leaders need to review the desired outcome, what is expected and the game plan. If you are manager, as a leader, you must clearly articulate and clarify measurements of success, instruments of motivation and accomplishments.
Once a leader has clarified, he or she needs to verify the follower’s understanding. In management, the manager will need verify this understanding by asking questions.
As a manager, I used to ask my team members to explain what was required of them. I found that, in some cases, what I instructed and clarified was very different from what my team understood. It dawned on me that I need to improve my communication skills, articulate well and explain in detail. As I improved myself, I still verified my team’s understanding.
Initially, as you mange your team, this will a hassle. You need to be consistent, to such an extent, that clarity and verification of understanding becomes a habit and second nature to your leadership style.
Mohd Prasad offers Business and Leadership Coaching, Training and Consultation for small, medium and large enterprises. Certified as one of the Best Coaches by Centre for Entrepreneur Development and Research, Malaysia, Mohd Prasad brings to the table over 6 years over 50 companies with many obtaining 4 star rating by SME Corp of Malaysia.
He provides business coaching and development in the areas of Strategic Management, Finance Management, Leadership, Sales and Marketing and Talent Development. He is also the Program Manager for the Bumiputera Vendor Development Program Batch 1 and Batch 2 comprising of 40 bumiputera companies. Mohd Prasad combines the unique experience of an engineer and his experience as a business owner and entrepreneur to formulate Business Engineering Formulas to troubleshoot problem areas to focus in the business.
Accomplished and integrity-driven professional offering over 16 years of professional success on national and international levels with strong concentration and enormous success in project management, business development, and human capital development.
Recognized as a savvy, charismatic leader with strengths in reengineering business processes, defining continuous improvement, conducting lively brainstorming sessions, achieving consensus, recognizing and accelerating peer’s strengths, delegating purposefully and building powerful teams that exhibit unwavering determination and stoic resolve. Also, acknowledged as a business focused professional with diverse business knowledge, experienced in various industries and propensity to fuel positive change.
Praised, commended and awarded for innovation, bravely exploring “uncharted waters”, rising during to the occasion during tough times. Capitalizing on strong business acumen and natural leadership talents to steer the business and team towards excellence and new directions.